Contact
Write to us
Use the form below, or write to support@xinsuenergy.com. A person reads every message.
Reply time: one working day, Monday to Friday, 9:00–18:00 (GMT+8).
What helps us answer faster
- Your order number, if you have one — it starts with # and is in your confirmation email.
- For an alteration or a fault: a photo of the bracelet and the wrist it is meant for.
- For a sizing question: your wrist measurement in centimetres, taken snugly below the wrist bone.
Before you write
Most questions are answered already:
- Shipping & returns — rates, dispatch times, the 30-day return window.
- Free alterations — size changes, restringing and stone swaps.
- Size guide — how to measure, and how many beads a wrist takes.
- Care guide — keeping elastic and stone in good condition.
Where we are
Our studio is in Hangzhou, China. Bracelets are strung there and shipped from our fulfilment partner in the United States.